”Contrat Qualité” label
The member organizations of L’Office commit to the terms of the ”Contrat Qualité” label which has been put together in collaboration with a number of consumer associations as well as the two largest parent’s unions in France, the APEL and the FCPE.
The ”Contrat Qualité” label is the reference the member organizations should refer to and abide by when offering a programme.
When signing the « Contrat Qualité », the organizations commit to respecting and conforming to the criteria and standards within it.
These guarantees focus on:
- the organisation of the programmes
- the reception of the participants
- the accommodation
- the supervision
- the transport
- the programme in itself
The ”Contrat Qualité” label applies to the following programmes in France and abroad:
- Language programmes
- School trips
- Long term programmes
- Au Pair programmes
- Programmes in Language schools
As the only association of its kind in France, L’Office offers all consumers’ access to the Conciliation Commission who can be called upon in case of a dispute with a member organization.