”Contrat Qualité” label
The member organizations of L’Office commit to the terms of the ”Contrat Qualité” label which has been put together in collaboration with a number of consumer associations as well as the two largest parent’s unions in France, the APEL and the FCPE.
When signing the « Contrat Qualité », the organizations commit to respecting and conforming to the criteria and standards within it.
These guarantees focus on:
- the organisation of the programmes
- the reception of the participants
- the accommodation
- the supervision
- the transport
- the programme in itself
The ”Contrat Qualité” label applies to the following programmes in France and abroad:
- Language programmes
- School trips
- Long term programmes
- Au Pair programmes
- Programmes in Language schools
As the only association of its kind in France, L’Office offers all consumers’ access to the Conciliation Commission who can be called upon in case of a dispute with a member organization.