Since its creation in 1997, L’Office has set up a conciliation commission which role is to look into any disputes / litigations relating to a member organization. The commission is made up of professionals from the language travel sector, parent’s representatives (FCPE, APEL) and consumer associations such as AFL Paris, ALLDC or the CLCV Ile de France and Familles Rurales.
The commission’s role is to listen to young people, parents, teachers or students who may have a grievance as well as to consumer associations and parents unions so as to help them in their role as advisor. Any advice given by the commission is given on a consensual basis. The organization involved in a dispute / litigation agrees to accept the final decision of the commission.